Warranty & Delivery

CAFESTI WARRANTY

Your Cafesti machine carries an in-house one (1) year warranty from the date of installation.

To make a warranty claim, please contact our Technical Support team at info@cafesti.ae with your original order details. Our team will first attempt to troubleshoot the issue with you via phone, chat, or Zoom. If necessary, you will be instructed on the next steps, including an on-site visit by a member of the Cafesti Tech Team.

Limitations of Warranty

This warranty does not cover:

  • Normal wear and tear.

  • Use of the machine for any unintended purpose (as defined in the Cafesti User Manual).

  • Routine maintenance, cleaning, and servicing.

  • Damage or claims resulting from failure to properly maintain the machine, including regular cleaning and descaling.

  • Use of the equipment in non-domestic or non-office environments.

  • Issues arising from electricity or water supply.

  • Cosmetic damage (e.g., scratches, dents, paintwork damage).

  • Damage or claims resulting from failure to follow the Cafesti User Manual instructions.

Post-Warranty Terms

  • After the 1-year warranty period, if beans are not purchased from Cafesti, a call-out service fee of AED 250 will apply for any support requests.

  • Spare parts required during or after the warranty period are charged separately and are not included in the call-out fee.

  • In cases where a service call is not covered under warranty, the customer is responsible for all associated repair costs, including labor fees and spare parts.

  • Download The Cafesti & Cafesti Barista Manual here or The Cafesti Grande Manual here or the Miny here

  • Please note that in case a service call is requested not covered by the Warranty the customer is responsible with the fees associated with the repair. (labor fee & spare parts)


CAFESTI DELIVERY
We currently deliver our products & subscriptions across the Emirates. All orders will be dispatched from our Dubai warehouse and will be delivered & installed by a member of the Cafesti team within 1- 3 working days.


Order cutoff time: 6PM (GST)
Orders placed after this time will be processed the next day

This total delivery time consists of:
0-1 business day of Order Processing Time
1-2 Business days of Delivery & Installation Time

We offer free coffee machine delivery and setup for all our clients in Dubai, Sharjah, and Ajman. For the rest of the UAE, a delivery & installation fee of Aed 250/- is applicable on all coffee machine purchases or subscriptions. 

Subscription-based Coffee bean delivery is free of charge for all clients. 

For coffee bean purchases only, a minimum order value of Aed 75/- is required for free delivery within Dubai, Sharjah, and Ajman. For the rest of the UAE, a delivery fee of Aed 30/- applies on all coffee bean orders. 


In order to avoid any delivery delays - Please provide full address details at checkout including the best contact number to reach you.