Warranty Info

Your Cafesti Machine carries an in-house one (1) year warranty claim.

To make a warranty claim please reach out to our technical support department by sending an email to info@cafesti.com with your original order details. We will attempt to troubleshoot the problem with you over phone/chat/zoom and will further instruct you if your product needs to be attended to by a menber of the Cafesti Tech team. 

Limitations of Warranty

• Normal wear and tear.
• Use of the machine for any unintended purpose. The intended purpose is defined in the manual.
• Routine maintenance, cleaning, and servicing.
• Claims or damage arising from failure to maintain the machine properly including regular cleaning and descaling.
• Claims arising from using your equipment in a non-domestic/non-office environment.
• Claims arising from any problem with the supply of electricity or water.
• Cosmetic damage such as damage to paintwork or dents or scratches to your machine.
• Claims arising from your failure to follow the Cafesti manual instruction.
• Download The Cafesti & Cafesti Barista Manual here or The Cafesti Grande Manual here

Please note that in case a service call is requested not covered by the Warranty the customer is responsible with the fees associated with the repair. (labor fee & spare parts)