Purchase Cancellations & Refunds
- 7-Day Return Window: For all Cafesti coffee machines, we offer a 7-day return and full refund option from the date of delivery (minus the cost of any consumed coffee beans). If you are not fully satisfied, please [arrange a call with your Cafesti Concierge] to discuss return options.
- Eligibility Requirements:
- The machine must be lightly used (removed from its box and used as intended for a short period).
- All original packaging, components, accessories, and manuals must be included.
- The unit must be clean, dry, and free from functional or cosmetic damage.
- Machines requiring extensive cleaning may be refused, or a cleaning fee may be deducted from the refund.
- Refund Method: Once the return is inspected and approved, refunds will be processed using the original method of payment.
- After 7 Days: If you decide to cancel the subscription after the 7-day return window, no prior payments will be refunded. The coffee machine must be returned in good condition to avoid additional fees.
- Exclusions: Coffee beans and coffee bean subscriptions are non-refundable. For subscriptions, if you are not satisfied, you may cancel at any time to avoid future payments.
Lease Cancellation and Deposit Refund
For leasing contracts, the security deposit charged at checkout will be refunded at the end of the lease period. The deposit may be withheld under the following circumstances:
- Parts of the machine are broken and require repair or replacement
- Machine compromised due to not being used in accordance with the instruction manual or the recommendations of our service team
- The 12 Months lease term agreement term was not completed
Rental Contracts
- Early Cancellation: Any cancellation prior to the pre-booked end date/time will incur a fee of 50% of the original contract balance.
- Security Deposit: The security deposit is always refunded once the rented machine has been returned and inspected by Cafesti.
- Refund Method: Deposit refunds will be processed back through the same payment channel used for the deposit.
Demo Booking Cancellation & Rebooking Policy
- No-Show or Late Cancellation: Clients who book a demo but fail to attend or cancel 24h in advance will be required to pay a AED 250 rebooking fee before scheduling a second demo.
- Credit Toward Purchase/Lease: This AED 250 will be fully credited toward the client’s account if they proceed with a lease contract or product purchase from Cafesti.
- Non-Refundable: If no purchase or lease is made, the AED 250 will be retained as a penalty fee
Your coffee satisfaction is our aim and priority!