Return, Refund, & Cancellation Policy

Coffee Machine Returns (7 Days)

  • Coffee machines are eligible for return/refund/cancellation within 7 days of delivery (unless otherwise stated).

  • The machine must be lightly used, clean and dry, and returned with all original packaging, accessories, manuals, and components.

  • Items that are damaged or require extensive cleaning may incur a deduction or be refused.

Exclusions

  • Opened/used coffee beans are not returnable (opened SKUs will be charged).

  • Cleaning materials are not returnable.

To avoid returns, we recommend booking a free demo here

Lease Cancellation & Deposit Refund

For leasing contracts, the security deposit paid at checkout is refunded at the end of the lease period, provided the lease terms are met.

The deposit may be partially or fully withheld if:

  • The machine (or any parts/accessories) is broken and requires repair or replacement

  • The machine is damaged due to misuse, including not following the instruction manual or the guidance of our service team

  • The 12-month minimum lease term is not completed

Short Rental Contracts

Early cancellation: Any cancellation before the pre-booked end date/time will incur a fee of 50% of the original contract balance.

Security deposit: The security deposit is refunded after the machine is returned and inspected by Cafesti.

Refund method: Deposit refunds are processed back to the same payment method used for the deposit.

Demo Booking Cancellation & Rebooking Policy

No-show / late cancellation: If you miss your demo or cancel less than 24 hours in advance, a AED 250 rebooking fee applies before scheduling a second demo.

Credit toward purchase/lease: If you proceed with a Cafesti purchase or lease, the AED 250 is fully credited to your account.

Non-refundable: If no purchase or lease is made, the AED 250 is non-refundable and retained as a penalty fee.

Your coffee satisfaction is our aim and priority!