FAQs
Welcome to Cafesti FAQ.
Here you’ll find answers to our most common questions about machine leasing, coffee subscriptions, delivery, and support. If you still need help, feel free to reach out to us at hello@cafesti.ae
How do I subscribe?
Simply visit our Subscriptions page, select your preferred plan, and complete your details to activate payment. Once confirmed, our team will prepare your package and arrange delivery and installation.
How long is the minimum subscription term?
Coffee machine lease subscriptions have a minimum commitment is 12 months with a 24 Months option. Coffee beans subscriptions are minimum 3 months.
Is there a security deposit?
Yes. A refundable security deposit of AED 500–1,500 (depending on the machine model) is charged at checkout. The deposit is fully refunded at the end of your subscription once the machine is returned in good working condition.
Can I pause my subscription?
You may pause or defer coffee bean deliveries if needed. Please note that monthly subscription payments will continue as scheduled and cannot be paused.
How do I cancel my subscription?
If you wish to cancel, please contact our team for assistance.
Who owns the machine during the subscription period?
For all lease subscriptions, the coffee machine remains the property of Room Service Delivery LLC, Cafesti’s operating partner, throughout the lease term. The machine must be returned at the end of the contract, unless an alternate arrangement has been agreed in writing (such as a renewal, buyout, or upgrade option).
When and who will install the machine?
Once the lease agreement is signed and all payments are completed, your machine will be delivered and professionally installed in one visit by our trained technicians. Delivery typically takes 2–4 working days within the UAE after order confirmation. For large orders or business locations, timelines may vary slightly — we’ll always keep you informed.
When will you deliver the coffee beans?
Coffee beans are delivered on a monthly basis as part of your active subscription.
For business subscriptions, a Cafesti technician will visit during the scheduled delivery to service and clean your machine, ensuring it continues to perform at its best.
What's in the subscription "Welcome pack"?
Along with your Cafesti coffee machine and premium beans, you’ll receive a complimentary Welcome Pack to help you get started.
Your pack includes:
- Double-walled thermo-insulated cups
- Milk accessories*
- Complimentary cleaning kit*
Is installation included?
Yes. We provide professional installation and setup to ensure your machine is ready to use from day one. For compact machines, self-installation may be possible. If so, we’ll share clear setup guidance.tent
Do you deliver across the UAE?
Yes — we deliver across Dubai, Abu Dhabi, and all UAE emirates.